Privacy Policy

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This policy was last updated on Thursday, 11 February 2021

Privacy Policy

A. This Privacy Policy sets out how we collect and use your Personal Information throughout the Service. You are encouraged to familiarise yourself with this Policy before using our Service.
B. Use of the PushRadar Service is governed by this Privacy Policy, and our Terms and Conditions.

1. Definitions

1.1. The following definitions apply within this Privacy Policy:
ChildA person under the age of 13.
ContentMaterial that is broadcasted, uploaded, written, created, shared or made publicly available on the Service by a Customer.
CustomerAn individual who has signed up for an account with PushRadar.
Indirect Personal InformationPersonally identifiable information of others, received from a Customer through the PushRadar API.
MessageA single data object sent to or from PushRadar's servers. The PushRadar API allows Customers to broadcast Messages.
Personal InformationPersonally identifiable information, including, but not limited to your first name, last name, email address, password and card details.
PolicyPushRadar's Privacy Policy, taken to be the current version of this document.
ServicePushRadar's main website, pushradar.com, and all associated subdomains.
Service UserAn individual using any portion of the Service in any way.
We/Us/OurPushRadar.

2. Collection of Personal Information

2.1. PushRadar may collect and use the following kinds of Personal Information:
a.information about your device, and about your use of the PushRadar Service (including, but not limited to: your IP address, geographical location, browser type and version, operating system, referral source, length of visit and page views);
b.information that you provide to us in order to use our Service, including your first name, last name, email address, password and card details;
c.information that you provide to us for the purpose of receiving customer support, or that is automatically generated in the course of your use of the Service (including the timing, frequency and pattern of Service use);
d.information contained in or relating to any communication that you send to PushRadar directly via email, or through our contact form(including the communication content);
e.Content (see Section 1.1.);
f.information that Service Users make available for public viewing on select portions of the Service; and
g.any other Personal Information that you choose to send to us.
2.2. PushRadar may collect Indirect Personal Information, for example when an end-user of a Customer's service includes Personal Information in a Message broadcast using the PushRadar API. The PushRadar JavaScript client library also collects Indirect Personal Information - if you are a PushRadar Customer, you must clearly state in your website's privacy policy that you collect the following types of Personal Information from your visitors/users/customers:
a.their IP address and other information.
2.2.1 If you are a PushRadar Customer, you are encouraged to further state in your website's privacy policy that you disclose the above types of Personal Information to PushRadar [link to https://pushradar.com] for the purpose of providing realtime functionality on your service.

3. Use of Personal Information

3.1. PushRadar may use your Personal Information to:
a.carry out administrative tasks relating to our Service;
b.personalise the Service;
c.facilitate your use of the Service;
d.send you essential communication, for example, account, billing or security notices. We consider this acceptable because we have a legitimate interest in ensuring that you can use the Service uninterrupted, and in keeping our Service secure.
e.provide third parties with statistical information;
f.deal with customer support queries;
g.keep our Service secure and prevent fraudulent activity;
h.verify compliance with the Terms and Conditions governing the use of our Service;
3.2. PushRadar may by required to use your Personal Information in ways other than those listed above, due to unforeseen circumstances. However, we are committed to safeguarding the privacy of those using our Service, and we will always do our best to protect your Personal Information and any Indirect Personal Information we receive from you.
3.3. We will not, without your express consent, supply your Personal Information to any third party for the purpose of their or any other third party's marketing. We never supply Indirect Personal Information to third parties for the purpose of their or any other third party's marketing.
3.4. All financial transactions on our Service are handled through a secure PCI Level 1 Payment Service Provider, Stripe. You can review Stripe's privacy policy at www.stripe.com/privacy. PushRadar shares Personal Information with Stripe only to the extent necessary to process Customer payments.

4. Disclosure of Personal Information

4.1. In addition to the circumstances already discussed (for example in Section 3.1.), PushRadar may disclose your Personal Information and Indirect Personal Information:
a.to the extent that we are required to do so by law;
b.to others for the purpose of fraud prevention;
c.to others if required to do so in unforeseen circumstances.
4.2. Except as outlined in this Policy, we will not disclose your Personal Information and Indirect Personal Information to third parties.

5. International Data Transfer

5.1. Personal Information and Indirect Personal Information may be transferred or stored outside the European Economic Area (EEA) or the country where you are located, in order for the Service to operate.
5.2. Personal Information that you make available for public viewing on our Service, may be viewed around the world via the Internet. We cannot prevent the use or misuse of such information by others.

6. Retention of Personal Information

6.1. Personal Information and Indirect Personal Information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.2. We will endeavour to delete Personal Information and Indirect Personal Information relating to Customers who have been removed from the Service as soon as those Customers' accounts have been deleted.
6.3. Additionally, we may retain Personal Information and Indirect Personal Information:
a.to the extent that we are required to do so by law;
b.for the purpose of fraud prevention; or
c.if required to do so in unforeseen circumstances.
6.4. Any third parties who we disclose your Personal Information to may retain your Personal Information for a different time period than is outlined in this Policy for PushRadar. You acknowledge that this is not under the control of PushRadar.

7. Security of Personal Information

7.1. PushRadar will take reasonable technical precautions to prevent the loss, misuse or alteration of your Personal Information, and Indirect Personal Information.
7.2. Our Service is protected by SSL encryption, and all financial transactions are handled by an external PCI Level 1 Payment Service Provider (see Section 3.4.).
7.3. You acknowledge that we cannot guarantee the security of Personal Information or Indirect Personal Information.
7.4. Customer account passwords are secured using industry standard technology, to prevent unauthorised use of accounts. If you are a Customer on our Service, you are responsible for keeping your account password confidential.

8. Updating Information & Your Rights

8.1. Customers can update their Personal Information online from the settings page of their dashboard. Alternatively, both Customers and other Service Users can request that we update their Personal Information by contacting us.
8.2. You are entitled to get access to your Personal Information. You may request details of the Personal Information which we hold about you and the purpose(s) for which it is being held by emailing PushRadar at contact@pushradar.com. When making such a request, you must attach to your email two proofs of identity, one from each list a. and b. below:
a.current signed passport; original birth certificate; EEA member state identity card; current UK or EEA photocard driving licence; full old-style driving licence;
b.utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months; local authority council tax bill for the current council tax year; current UK driving licence (but only if not already chosen from list a.); bank, building society or credit union statement dated within the last three months.
8.3. If we intend to use your Personal Information for marketing purposes, we will attempt to provide you with the opportunity to opt-out. We never use Indirect Personal Information for marketing purposes.
8.4. You have several rights under data protection laws. These include:
1. Right of objectionYou have the right to object to us handling your Peronsal Information.
2. Right of accessDiscussed in Section 8.2. There is no fee for requesting access to your Personal Information.
3. Right to rectificationYou have the right to require us to rectify incorrect Personal Information that we hold about you. You also have the right to require that we complete incomplete Personal Information that we hold about you. When exercising these rights, please supply us with the rectification or completion that we should use.
4. Right to restrictionYou can restrict our processing of your Personal Information if you think we hold inaccurate personal data about you, if you believe that our processing of your Personal Information is against the law, if you believe we no longer need to keep your Personal Information or if you are in the process of objecting to the use of your Personal Information (see Section 8.4. 1. Right of objection)
5. Right to data portabilityYou have the right to be provided with the Personal Information we hold about you in a structured, machine-readable format, which you can then send on to a third-party organisation controlling your Personal Information.
6. Right to erasureYou have the right to require us to erase part or all of the Personal Information we hold about you.
7. Right to complainYou have the right to make a complaint to the Information Commissioner's Office, the authority dealing with data protection issues in England and Wales. You can also email PushRadar at contact@pushradar.com.
8.4.1. Please note that exercising some of the above rights (such as 8.4. 1. Right of objection) may mean that you are unable to use the Service any longer. If such a situation arises, we may be required to suspend or terminate your PushRadar account, or take other action to ensure that our Service is not adversely affected. Equally, you are under no obligation to continue being a PushRadar Service User or Customer.

9. Third Party Websites

9.1. Our Service includes links to websites that we do not operate. PushRadar has no control over, and cannot be held responsible for the content, privacy policies and practices of third party websites.

10. Cookies

10.1. The PushRadar Service uses cookies. A cookie is a file, containing identifiers, that is stored by a web browser. The cookie content is sent to the server with each request of a server resource.
10.2. The Service uses both "persistent" and "session" cookies. Persistent cookies remain valid until a set expiry date, unless deleted by the user before that expiry date; session cookies, on the other hand, expire at the end of the user session, when the web browser is closed.
10.3. PushRadar's JavaScript client library may set cookies on the websites in which it is used, for the purpose of providing core Service functionality. As a PushRadar Customer, you are responsible for displaying a cookie policy on your website informing users of the fact that cookies are being used.
10.4. Cookies may contain Personal Information and Indirect Personal Information. You reserve the right to block or manually delete the cookies set by PushRadar, however if you do so, you may not be able to use certain portions of the Service, or the Service may not function correctly.

11. Children's Privacy

11.1. We do not knowingly collect Personal Information or Indirect Personal Information from those under the age of 13. If you are a parent or guardian and you become aware that your Child has provided us with Personal Information or Indirect Personal Information, please contact us. If we become aware that we have collected Personal Information or Indirect Personal Information from or about a Child, will will take steps to remove that information from our servers.

12. Final Note

12.1. Using any portion of the Service at all constitutes acceptance of this Privacy Policy and consent to our use of cookies in accordance with the terms of this Policy, under the legitimate interest of providing the best service we can and ensuring that your use of the Service is free from problems and/or errors.
12.2. If any change is made to this Policy, PushRadar will modify the "last updated" date at the top of this page.