Frequently Asked Questions

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Frequently Asked Questions

Below are some of the most common questions that we get asked. If you need additional assistance, please don't hesitate to contact us.

1. How do I cancel my subscription?

Deleting your account cancels your subscription. You can delete your account from the billing page of your dashboard.

2. How do I update my card details?

You can update your payment information from the billing page of your dashboard. Click on 'Management portal' at the bottom of the page and add a new default payment method.

3. Do you offer a free trial?

Yes, we offer a 5-day free trial across all our plans.

4. How do I upgrade/downgrade?

You can upgrade or downgrade your plan at any time by visiting the billing page of your dashboard. Upgrades and downgrades are prorated, meaning you only get charged for the time spent on each plan.

5. What happens if I reach the limit of my plan?

We'll send you an email to let you know. We operate using soft limits, which allow for bursts of 1.25x the message and connection limits. However, please upgrade as soon as possible to ensure that messages continue to be delivered and connections are not dropped.

6. What is a 'connection'?

Any client that connects to PushRadar using your public API key counts as a connection. The number of connections you need can be worked out as the number of users on your application at peak traffic, doubled, just in case your users have two tabs open.

7. What is a 'message'?

A message is a single data object sent to or from PushRadar's servers. The PushRadar API allows you to broadcast messages. The PushRadar JavaScript client library allows subscribers to receive messages in realtime. If you broadcast 'hello world' and it's sent to 50 connections (subscribers), that's 51 messages.

8. Do you rate limit?

We operate a messages-per-second broadcast rate limit of 0.0408% of your daily message quota (e.g. 1,632 messages/s for Startup customers, 4,080 messages/s for Business customers and 8,160 messages/s for Premium customers). These are soft limits, however, and bursts of up to 0.051% of your daily message quota can be handled by PushRadar. We don't rate limit client connections.

9. Do you offer an SLA?

PushRadar offers a 99.95% annual API uptime SLA on our Premium plan. If you are a Premium customer, in the event of lost time, we will apply a service credit, reducing your future bill(s). Please note that PushRadar should not be used for mission-critical applications such as healthcare or aviation as there may be downtime as we update the service and due to other factors.